Jefferson County Commission

JeffCo Commission Approves Program to Make Problem Reporting Easier for Residents

Tony Petelos, Jefferson County’s first county manager, sits behind Cal Markert, who has been dubbed to take his, during the Sept. 21, 2021 County Commission meeting. (Photo by Solomon Crenshaw Jr.)

Jefferson County commissioners on Thursday approved spending $67,700 for Rock Solid, a program designed to make it easier for residents to report county repair needs such as potholes and drainage issues.

“It is automatically tied to our departments and gets there real quick and efficiently,” Deputy County Manager Cal Markert said during a committee meeting of the commission. He said the program also allows easy tracking of efforts to address the problem.

“We have been working on this for quite a while. It is the top of the line, fairly inexpensive, efficient program to really help us serve our citizens,” he said.

Several commissioners said being able to report problems through the program should not dissuade residents who want to speak to their commissioners about problems, because commissioners need to keep in touch with what’s happening in their districts.