Tag: Chris Roberts

A Universal Action: When PR’s Goal Is to Hide the Truth

Very few people knew just how devastating was the June 2008 fire at the Universal Music Group’s archives that destroyed the master recordings of thousands of musical artists – from Count Basie to Snoop Dog, Chuck Berry to Nirvana.

The company made sure.

In fact, it took 11 years before the public began to fully understand the loss. The New York Times Magazine revealed the losses in its story published June 11, 2019..

The story is worth reading for many reasons – as an accounting of what happened, and insight into the magnitude of the losses that go beyond the mere millions of dollars and cents.

But there’s another way to read the story — as an example of public relations scheming. The Times’ story points out many places where Universal’s public relations staff did its best to hide the extent of the losses — to itself, to the music makers who entrusted their original master recordings to the company and to the public. Only with insurance filings did it seem to reveal the losses. Read more.